Refund and Returns Policy

Refund and Returns Policy

Last updated: July 27, 2026

At Raiova Commerce, we want customers to feel confident when shopping with us. This Refund and Returns Policy explains the conditions for requesting a return, refund, replacement or order cancellation.

Raiova Commerce is operated by AQIB RAIHAN LLC.

1. Return Period

Eligible products may be returned within 30 days of the delivery date.

To begin a return, contact us at:

info@raiovacommerce.com

Please include:

• Your name
• Order number
• Product name
• Reason for the return
• Photographs when the item is damaged, defective or incorrect

Returns sent without first contacting us may not be accepted.

2. Return Eligibility

To qualify for a return, the product must generally be:

• Unused and in its original condition
• Complete with all parts, accessories and instructions
• Returned in its original packaging when reasonably possible
• Accompanied by proof of purchase

Products showing damage caused by misuse, improper handling, alteration, normal wear or failure to follow product instructions may not qualify for a refund.

3. Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

Contact us promptly if your order arrives damaged, defective, incomplete or different from what you ordered. Include photographs of the product, packaging and shipping label so we can review the issue.

When the problem is confirmed, we may offer an appropriate resolution, including:

• A replacement
• A refund
• A partial refund
• Another reasonable solution agreed upon with the customer

Raiova Commerce will cover reasonable return-shipping costs when we sent the wrong product or when a product arrived damaged or defective.

Damage caused after delivery through misuse, accidents, improper storage or unauthorized modification is not considered a shipping defect.

4. Non-Returnable Products

For health, hygiene, safety and product-integrity reasons, certain products may not be returned after being opened or used. These may include:

• Opened personal-care or beauty products
• Used hygiene-related products
• Used pet-care or pet-feeding products
• Products marked final sale or non-returnable
• Gift cards
• Digital products
• Personalized or specially ordered products
• Products damaged through customer misuse
• Products missing essential parts, packaging or accessories

A non-returnable product may still be considered for a remedy when it arrives damaged, defective or incorrect.

5. Return Shipping

Customers are generally responsible for return-shipping costs when a return is based on personal preference, an accidental order or a change of mind.

Raiova Commerce will provide instructions or cover reasonable return-shipping costs when:

• The wrong product was shipped
• The product arrived damaged
• The product was materially defective upon arrival

Please do not return a product to the shipping address shown on the original package. Contact us first for return authorization and the correct return address.

We recommend using a trackable shipping service. Raiova Commerce is not responsible for customer return packages that are lost before reaching the authorized return location.

6. Refund Review

After an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be submitted to the original payment method. The time required for the refund to appear may depend on the customer’s bank, card issuer or payment provider.

Original shipping charges are generally non-refundable unless:

• We shipped an incorrect product
• The product arrived damaged or defective
• The entire order was cancelled because we could not fulfil it

No restocking fee is currently charged for eligible returns that follow this policy.

7. Partial Refunds

A partial refund may be considered when a returned product:

• Shows signs of use
• Is missing packaging, parts or accessories
• Has been damaged after delivery
• Is returned outside the stated return period
• Has otherwise lost value for reasons unrelated to a product defect

Any deduction will be based on the condition of the returned product and the circumstances of the return.

8. Exchanges

Direct exchanges may not always be available.

When an exchange cannot be processed, we may ask you to return the eligible product for a refund and place a new order for the preferred item.

Replacement products are subject to availability.

9. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate the request, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.

After shipment, the order may need to be handled through the regular return process.

10. Orders That Cannot Be Fulfilled

If Raiova Commerce cannot ship an ordered product, we will cancel the unavailable item and issue the appropriate refund to the original payment method.

Online sellers must have a reasonable basis for the advertised shipping period and must obtain the customer’s agreement to a delay or refund the unshipped merchandise when they cannot ship as promised.

11. Missing or Delayed Deliveries

If tracking shows that an order was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask members of your household or nearby neighbors.
3. Contact the shipping carrier.
4. Contact Raiova Commerce for assistance.

Raiova Commerce will review available tracking and order information. Resolutions for lost packages may depend on the carrier’s investigation and the circumstances of delivery.

12. Manufacturer Warranties

Some products may be covered by a manufacturer’s warranty.

A manufacturer’s warranty is separate from this return policy and may require the customer to contact the manufacturer directly after the Raiova Commerce return period has ended.

13. Policy Abuse

Raiova Commerce reserves the right to decline returns or refunds involving suspected fraud, repeated policy abuse, altered products, false damage claims or products not originally purchased from us.

This provision will be applied reasonably and does not limit rights that cannot legally be waived.

14. Contact Us

For return, refund, replacement or cancellation questions, contact:

Raiova Commerce
Operated by AQIB RAIHAN LLC
Florida, United States
Email: info@raiovacommerce.com
Website: RaiovaCommerce.com