Privacy Policy
Last updated: July 26, 2026
Raiova Commerce respects your privacy and is committed to handling personal information responsibly and transparently.
Raiova Commerce is operated by AQIB RAIHAN LLC. This Privacy Policy explains how information may be collected, used, shared, stored, and protected when you visit https://raiovacommerce.com, create an account, contact us, submit a supplier inquiry, or use our online store.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Billing and shipping addresses
- Customer account information
- Order and transaction details
- Messages sent through contact or supplier inquiry forms
- Newsletter preferences
- Any other information you voluntarily provide
We may also collect limited technical information automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- Website activity and diagnostic information
Customer Accounts
When you create a customer account, we may store your name, email address, billing address, shipping address, account preferences, and order history.
This information allows you to sign in, manage your account, save addresses, and review previous orders.
You are responsible for protecting your password and account credentials.
Orders and Checkout
When online ordering is enabled, we may use your information to:
- Process and manage orders
- Confirm product availability
- Arrange shipping and delivery
- Send order updates
- Provide customer support
- Process returns, refunds, or cancellations
- Maintain accounting and tax records
- Detect fraud or unauthorised transactions
We may retain order information for legitimate business, accounting, tax, legal, and security purposes.
Payments
Payments may be processed by third-party payment providers displayed during checkout, such as WooPayments, Stripe, PayPal, or another approved provider.
These providers may collect payment, billing, and transaction information according to their own privacy policies and terms.
Raiova Commerce does not intend to directly store complete credit or debit card numbers or card security codes on its website.
How We Use Information
We may use personal information to:
- Operate and maintain the website
- Create and manage customer accounts
- Process orders and payments
- Provide shipping and customer service
- Respond to customer questions
- Respond to supplier and business inquiries
- Send account, order, or service notifications
- Improve website performance and usability
- Prevent fraud, misuse, or security incidents
- Meet legal, accounting, and tax obligations
- Protect our business, customers, and website
When you voluntarily subscribe to marketing communications, we may send product updates, store news, and occasional offers.
You may unsubscribe from promotional emails at any time.
Cookies
RaiovaCommerce.com may use cookies and similar technologies to:
- Keep products in the shopping cart
- Maintain login sessions
- Remember website preferences
- Support account and checkout functions
- Improve website security
- Measure website performance
- Understand how visitors use the website
You may control or delete cookies through your browser settings. Disabling certain cookies may prevent parts of the website, including the cart, account, or checkout, from working properly.
How We Share Information
We may share information only when reasonably necessary with service providers that help operate our business, including:
- Website hosting providers
- WordPress and WooCommerce services
- Payment processors
- Shipping and delivery providers
- Email service providers
- Security and fraud-prevention services
- Analytics and technical-support providers
- Accountants, legal advisers, and other professional advisers
These service providers may process information only as necessary to provide their services or meet legal obligations.
We may also disclose information when required by law, court order, legal process, or government request, or when reasonably necessary to protect our customers, business, website, or legal rights.
Raiova Commerce does not currently sell personal information for money.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Maintain customer accounts
- Provide support
- Keep accounting and tax records
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Meet legal obligations
Information that is no longer reasonably needed may be deleted, anonymised, or securely retained when required by law.
Data Security
We use reasonable administrative, technical, and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or storage system can be guaranteed to be completely secure.
Customers should use strong passwords and avoid sharing account credentials.
Your Privacy Choices
Depending on applicable law, you may have the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your data is used
- Withdraw consent for marketing communications
- Submit a privacy-related concern
To submit a privacy request, email:
We may need to verify your identity before completing certain requests.
Children’s Privacy
This website is intended for a general audience and is not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Third-Party Links
The website may contain links to third-party websites, services, or social media platforms.
Raiova Commerce does not control those third parties and is not responsible for their privacy, security, or content practices.
Visitors should review the privacy policies of any third-party services they use.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, plugins, business practices, or legal obligations change.
The updated version will be posted on this page with a revised “Last updated” date.